Design, maintain, and optimize global network infrastructure. Manage and troubleshoot switches, routers, firewalls and wireless systems. Lead network upgrades and lifecycle projects, collaborate with vendors, maintain documentation and diagrams, support compliance/audit activities, handle incidents and escalations, and improve network architecture and operational processes within an ITSM-driven environment.

The role involves analyzing CRM and digital data to optimize omnichannel performance, creating dashboards, and supporting strategic decision-making.