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Develop and execute enterprise AI and machine learning product strategies, roadmaps, governance, and platform capabilities. Partner with engineering, design, data, and business teams to identify opportunities, prioritize investments, define success metrics, and deliver measurable outcomes. Lead discovery, AI adoption, vendor evaluation, and executive communication while enabling organization-wide AI capabilities and operational excellence.

Supports the full lifecycle of WGU’s educational product portfolio, including curriculum and assessment design, learning resource curation, development, budgeting, timelines, accreditation, regulatory alignment, and continuous improvement. Collaborates with academic and operational stakeholders, analyzes program performance and learning data, maintains success metrics, and recommends innovations in online learning products and delivery. This on-site role also facilitates meetings, manages documentation, and may require occasional travel.

The Program Development Owner oversees product lifecycle management for educational programs, ensuring curriculum quality and accreditation standards, and collaborates with various stakeholders for continuous improvement.

Administers and optimizes enterprise business applications supporting transformation and corporate operations. Responsibilities include configuring workflows, access, reporting, integrations, releases, roadmaps, governance, vendor relationships, and production support. Partners with business process, engineering, architecture, security, and data teams to translate requirements into system solutions. Identifies automation and AI opportunities, leads application improvements, manages competing priorities, and presents recommendations to organizational leadership.

Creates illustrations, animations, videos, audio, and other digital media for web, mobile, and eLearning experiences. Collaborates with agile design, development, and learning teams to produce accessible, technically feasible, production-ready content. Applies learning science, visual communication, and design best practices; iterates based on feedback and testing; optimizes media for digital delivery; and shares production knowledge with peers.

Owns the strategy, backlog, discovery, delivery, and optimization of AI-powered agent and conversational experiences for students. Partners with engineering, UX, analytics, and business stakeholders to define requirements, prioritize roadmaps, launch software products, measure performance, and improve customer and business outcomes across web, mobile, messaging, and CRM channels.

Supports the SVP of People & Talent and VP of Total Rewards through executive scheduling, meeting preparation, communications, travel and expense coordination, confidential stakeholder liaison work, project and event coordination, budget tracking, and operational cadence management. The role prepares briefing materials, presentations, summaries, and action items while leveraging Microsoft 365 and AI tools to improve workflows. This is a full-time, in-office position in Salt Lake City with occasional travel of up to 20%.

Lead development and management of high-impact partnerships across academia, corporate, and non-profit sectors. Drive co-development initiatives, negotiate agreements, oversee partner performance, measure ROI, lead cross-functional workstreams, represent WGU externally, and mentor a small team to scale strategic partnership efforts.

Leads Technical Program Managers and Quality Engineers delivering strategic software initiatives. Oversees planning, capacity, budgets, resource allocation, delivery metrics, quality standards, risk mitigation, and operating rhythms. Partners with Product, Engineering, and business leaders to establish roadmaps and commitments, improve throughput, resolve escalations, and drive accountability across a matrixed organization.

Supports the development and continuous improvement of online courses and assessments. Coordinates course builds, evaluates instructional technologies, troubleshoots delivery issues, ensures visual quality and accessibility, implements quality assurance revisions, and collaborates with instructional designers, assessment developers, accessibility teams, project managers, and stakeholders. The role also explores emerging technologies such as simulations, virtual reality, and AI scoring while managing multiple projects and deadlines.