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Lead analytics operations by designing and improving intake, prioritization, delivery tracking, and governance processes. Advance data governance, cataloging, lineage, and discoverability. Partner with Data Engineering, MLOps, and Product to improve data operations, measure analytics impact, and drive capability building across the department.

Lead complex, multi-team technical programs from concept through delivery. Define requirements and technical direction, manage dependencies and risks, facilitate Agile/SAFe activities, ensure security and operational readiness, drive change management and stakeholder communication, and measure outcomes against business value.

Lead advanced security monitoring and incident response efforts, enhance threat detection capabilities, investigate security incidents, and support compliance initiatives within WGU's Security Operations Center.

Manage and optimize paid online media (video, display, paid search, social) for targeted college audiences. Build, test, and report on campaigns using analytics, budget tracking, audience nurturing, and creative collaboration to meet media KPIs.

Serve as the embedded analytics partner for a product team owning instrumentation, telemetry, validation, reporting, dashboards, and experimentation. Partner with product and engineering to define metrics and success criteria, translate business questions into analyses, identify data gaps, and lead measurement across the full product lifecycle to inform roadmap and improve student outcomes.

Lead product strategy for enterprise communication orchestration across SMS, email, push, voice and portal channels. Build conversational AI/chatbot capabilities, partner with engineering and architecture to design scalable cloud and service-oriented solutions, define success metrics, measure impact, and mentor product managers while aligning stakeholders and driving roadmap execution.

Senior Marketing Analyst translates marketing, enrollment, and student data into actionable insights. Leads statistical analysis, A/B testing, attribution, forecasting, and dashboarding (Tableau/Adobe). Partners cross-functionally, leverages labor market intelligence, mentors analysts, and influences senior leadership to optimize applicant conversion and marketing performance.

Design, build, and operate cloud-native platform services and infrastructure. Develop production software and APIs in Go, Python, and Java; implement IaC with Terraform; deploy via GitOps (Argo CD); build Kubernetes platforms on AWS; and create automation, CI/CD pipelines, and resilient distributed systems.

Design, implement, and maintain scalable, secure cloud environments on AWS. Lead deployments, build automation and IaC, optimize performance and cost, implement monitoring and observability, mentor engineers, lead cross-functional projects, support on-call rotation, and evaluate AI-enabled solutions to improve operations and developer productivity.

Provide advice and counsel on employee relations matters, conduct and document investigations, coach leaders and employees, manage ER caseload and compliance, analyze ER trends, deliver training, and support legal responses to EEOC/DOL claims.