Serve as primary contact for clients enrolled in the Debt Management Program, guide them through payment plans, monitor accounts, coordinate with internal teams, re-engage clients who fall off track, and promote self-service tools to improve retention and outcomes.

Lead ACCC's HR function as a strategic partner to executive leadership. Own talent acquisition, employee relations, compensation and benefits, compliance, organizational development, HR operations, workforce planning, and HR metrics while fostering culture, leadership development, and continuous improvement.