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Supports product operations through platform configuration, quality assurance testing, documentation, release notes, backlog maintenance, reporting, and user feedback analysis. The intern shadows a Senior Product Manager during agile ceremonies and contributes to product delivery, discovery, and process improvement while gaining exposure to product strategy and cross-functional collaboration.

Lead end-to-end CRM strategy and execution to drive engagement, retention, and lifetime value. Plan, build, and optimise email campaigns and automated journeys, leveraging data-driven segmentation, personalization, and testing. Partner with Marketing, Product, Data, CS, and Tech to measure performance, ensure compliance, and improve commercial KPIs through scalable CRM solutions.

Owns end-to-end CRM strategy, campaigns, automated customer journeys, personalization, segmentation, testing, and optimization across email and other channels. Uses customer data and performance insights to improve engagement, conversion, retention, revenue, and lifetime value. Partners with Marketing, Product, Data, Technology, Legal, and Customer Experience teams while ensuring privacy compliance, governance, and high-quality campaign delivery.

Owns CRM strategy and end-to-end campaign delivery across email and other channels. Designs automated customer journeys, personalized content, segmentation, testing, and optimization programs to improve engagement, conversion, retention, revenue, and lifetime value. Analyzes performance, develops measurement frameworks, ensures privacy and governance compliance, and partners with Marketing, Product, Data, Technology, Legal, and Customer Experience teams.

Owns CRM strategy and end-to-end delivery of personalized email campaigns, automated customer journeys, segmentation, testing, and optimization. The role uses customer data and performance insights to improve engagement, conversion, retention, and lifetime value. It partners with Marketing, Product, Data, Technology, Legal, and Customer Experience teams while ensuring privacy compliance, governance, and reliable campaign execution.

Owns CRM and email marketing campaigns, including lifecycle journeys, segmentation, personalization, testing, deployment, and performance analysis. The role serves as the organization’s Braze expert, using customer data and automation to improve engagement, retention, and loyalty. Responsibilities include creating email content, optimizing customer journeys, reporting on campaign impact, and identifying new platform capabilities. The position is hybrid in Cape Town.

Create, research, write, edit, proofread, and adapt multilingual content for Brazilian clients across travel, dining, retail, entertainment, lifestyle, and exclusive experiences. Produce articles, guides, offers, eCRM communications, and platform content while maintaining editorial standards and brand voice. Collaborate with stakeholders, manage deadlines, support digital content production, and use AI-assisted tools to improve workflows.

Support global workforce planning by analyzing historical data, forecasting volumes, calculating staffing needs, creating schedules, monitoring queue and SLA performance, and managing rota changes. Maintain Genesys configurations, investigate service failures, coordinate absence and overtime coverage, produce recurring and ad hoc reports, and recommend efficiency improvements. Collaborate with operations, IT, senior workforce planners, and regional stakeholders to support business growth, events, software implementations, and cost-effective service delivery.

Own and grow live-entertainment and lifestyle supplier partnerships across APAC. Negotiate contracts, monitor partner performance and redemption data, drive member engagement and revenue, support regional lifestyle teams, lead projects and line-manage staff, and collaborate with marketing, client services and senior stakeholders to improve NPS and commercial outcomes.

Evaluates customer interactions against quality standards, documents findings, provides actionable feedback, identifies trends, and supports service improvement initiatives. The role leads client-facing call listening sessions, prepares quality reporting, supports complaint and escalation handling, collaborates with Operations and Training, and contributes to audits, calibration, onboarding, and quality projects. It requires strong communication, analytical judgment, attention to detail, and experience in contact center, quality assurance, and travel-related customer service environments.