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Provide front-line support to agents and branch leaders: troubleshoot office systems, assist with onboarding and marketing (social media, in-house tools), coordinate events and office operations, maintain supplies, and collaborate with regional teams to improve processes and agent performance.

Support closing representative by collecting, organizing, and processing escrow and loan documents; audit contracts and title items; prepare estimated closing statements; maintain files, record documentation, and send checks; communicate with agents, buyers, sellers, lenders and other parties to resolve issues and build business relationships.

Supervise and coach Regional Support Specialists across a pod of branch offices, manage workflow and coverage, serve as escalation point, provide administrative and transaction support (MLS, transaction manager, Trident, OnBase), liaise with branch leaders, maintain office operations, and support agent onboarding and customer service.

Support escrow officers by collecting information, communicating with customers, processing contracts, commitments, HOA docs and orders, assembling closing files, and providing general support to the closer and team.

Manage escrow transactions from contract review through closing: verify documents, coordinate with lenders/agents, ensure funds and titles are correct, train assistants, and build agent relationships to drive business.

Provide white-glove support to agents and branch leadership: troubleshoot office systems, assist with onboarding and training on company tools, manage basic social media and marketing for branch accounts, coordinate office operations and events, maintain supplies and workspaces, and travel regionally to support nearby offices as needed.

Manage US nonimmigrant and immigrant visa and green card caseloads onsite (NYC or Dallas); liaise with external counsel and HR, advise stakeholders, update policies, perform data validation and reporting, assist with annual immigration projects (e.g., H‑1B), and ensure timely, compliant government filings.

Manage escrow closings from contract review through funding: verify paperwork, coordinate with agents, lenders, and government agencies, resolve issues, train assistants, build agent relationships, and be present at closings to ensure accurate, timely transactions.

Perform receptionist duties (answer phones, greet visitors, manage deliveries/mail), open new client files in the database, maintain office supplies and copy room, and assist escrow teams with administrative tasks to ensure smooth real estate closings and positive customer experiences.

Manage escrow transactions end-to-end: review contracts, verify title and taxes, coordinate with lenders and agents, ensure accurate paperwork and funding, train assistants, build agent relationships, and attend closings to complete transactions on time.