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Manage a portfolio of clients, maintain strong relationships, resolve inquiries and escalations, deliver presentations and trainings, implement customer relationship and marketing strategies, monitor portfolio performance, collaborate with the investment team, and maintain organized client investment files to ensure client satisfaction and service delivery.

Validate ERP workflows, APIs, UI and data integrity across Fineract CBS integrations. Create test plans, execute functional and automation tests, build API/UI automated suites, integrate tests into CI/CD, track defects in Jira, and support audit and security-aware testing.

Manage end-to-end lending processes: assess and onboard borrowers, perform due diligence, prepare credit documentation, disburse and record investments, monitor portfolio health, maintain repayment tracking and delinquency control, update the investment management/CBS (Mifos), support reporting to Kiva, and liaise with stakeholders and courts as needed.

Manage monitoring and recovery of delinquent MFI loans through portfolio monitoring, site visits, debtor contact, negotiation of payment plans, legal coordination, PAR and collections reporting, and ensuring compliance with credit policy and CBK regulations.

Support lending operations including loan processing, client servicing, data entry into CBS, record-keeping, compliance reporting, and process improvement. Prepare loan files, respond to borrower inquiries, generate performance reports, and coordinate with teams to ensure efficient lending workflows.

Lead M&E strategy, systems, and staff: design data collection tools and analyses, manage data systems (Odoo, Kobo), ensure ethical data protocols, coordinate external evaluators, and support organizational learning and reporting across programs.

Manage due diligence, prepare and disburse loans, monitor borrower portfolios, maintain investment software (Odoo LMS), support portfolio performance and reporting, ensure Kiva compliance, and liaise with clients and stakeholders to recover payments.

Manage and recover delinquent loan portfolios: monitor credit risk, prepare portfolio and PAR reports, contact and visit borrowers, negotiate repayment plans, recommend restructuring, initiate legal action when needed, and ensure compliance with credit policy and CBK regulations to reduce non-performing loans.