Provide empathetic customer and therapist support through chat, email, and ticket resolution. Conduct proactive outbound calls to gather feedback, guide clients toward suitable therapists, and increase bookings. Manage sensitive conversations, coordinate compensation and therapist issues, maintain Czech-language content, improve AI support workflows, and identify recurring problems. Work independently in a fully remote, international customer care team.

Lead B2B client acquisition in Hungary: cold outreach, run meetings, prepare proposals, close deals, manage inbound/outbound leads, coordinate onboarding with client success, and use AI tools and marketing collaboration to scale growth.

The Head of Performance will lead performance marketing strategies, focusing on optimizing paid acquisition channels and utilizing AI tools for data-driven decisions.