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The Learner Resolution Specialist coordinates and resolves student complaints, ensures timely investigations, and collaborates with departments for effective outcomes.

Lead UMGC's social media strategy and digital engagement, manage a small team, oversee platforms and vendors, integrate AI-driven discoverability practices (AEO/GEO), use analytics to improve engagement, and align cross-functional communications to amplify community storytelling.

Provide consultative financial counseling to learners on federal student aid, FAFSA, military and employer benefits, payment plans, and billing. Engage via high-volume inbound/outbound calls, chat, email, and SMS; document interactions in CRM; collaborate with Admissions, Financial Aid, and Success Coaches to resolve balances and support enrollment and retention.

Support and maintain digital learning content and systems (LMS/CMS); process content changes and tickets; research and resolve technical issues; perform testing and reporting; lead stakeholder meetings; provide training, documentation, and customer service; execute related project plans and be on-call for critical issues.

The Graduation Services Coordinator manages student-facing and operational tasks related to graduation, ensures record accuracy, addresses student inquiries, and trains staff.

Lead proactive threat hunting across endpoints, network, and cloud; analyze logs and telemetry to detect IOCs; develop detection logic and hunting playbooks; investigate phishing, malware, and incidents; produce reports and recommendations; mentor junior analysts and collaborate with cross-functional teams to triage and remediate threats.

Provide on-site classroom and student support at Camp Kinser, Futenma, and Camp Courtney. Set up and secure buildings and live-streaming equipment, perform first-level technical troubleshooting, maintain equipment inventory, assist staff/faculty and students (including proctoring and printing), update office/class materials, report incidents, and perform other duties as assigned. Maintain cleanliness and enforce building rules.

The Military Education Coordinator provides academic advising, administrative support, and coordinates services for military students, ensuring a seamless educational experience.

Coordinate military education services, provide student support and advising, maintain relationships with military partners, and oversee testing services at military installations.

The Senior Manager, Data Lakehouse leads operations of UMGC's enterprise data strategy, focusing on the Databricks platform, team management, and cross-functional collaboration for analytics initiatives.