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Provides advanced Level 2 and Level 3 support across operating systems, identity platforms, networks, VoIP, virtualization, backups, security, and cloud environments. Plans and executes infrastructure and identity migrations, manages SLAs and KPIs, documents systems and procedures, automates repetitive work, and improves support operations. The role requires customer coordination, post-migration validation, and participation in an on-call rotation.

Provides advanced Level 2 and Level 3 support across operating systems, identity, networking, VoIP, virtualization, cloud, backups, and security. Leads infrastructure and cloud migrations, develops project plans, manages SLAs and KPIs, improves documentation and SOPs, and automates repetitive tasks. The role requires customer coordination, post-migration validation, process improvement, and participation in an on-call rotation.

Provide L2/L3 support and systems engineering across Windows, Linux, networking, VoIP, virtualization and cloud identity. Lead migrations, ensure SLA/KPI compliance, improve documentation, automate tasks, and participate in on-call rotations.

Provide L2/L3 support and advanced troubleshooting across Windows, Linux, macOS, networking, VoIP, virtualization, cloud identity, and security. Lead migrations and infrastructure projects, maintain documentation and SOPs, manage SLAs/KPIs, automate tasks, and participate in on-call rotation.

Provide L2/L3 support across Windows, Linux, and macOS; manage AD and hybrid identity; troubleshoot networking, VoIP, virtualization, backups, and security; lead cloud and identity migrations; maintain SOPs and documentation; ensure SLA/KPI compliance and participate in on-call rotation.

The Support & Systems Engineer will provide L2/L3 support, manage complex troubleshooting across systems and networks, execute migrations, and improve documentation and processes.

Provide high-level support to the CEO: calendar and travel management, presentation and report preparation, research and analysis, lead strategic projects, institutional knowledge capture, social media engagement, and comprehensive administrative support. Requires 24/7 availability, frequent responsiveness, and the ability to travel and work independently in fast-paced settings.