Provides receptionist and administrative support for a workforce development department. Responsibilities include managing calls and inquiries, maintaining Salesforce and other databases, conducting participant outreach, preparing reports, supporting audits, coordinating events and workshops, assisting with trainee supervision, and providing clerical support to leadership.

Coordinates LMS-based digital literacy and career-readiness training for older and underserved job seekers. Responsibilities include enrolling participants, facilitating classes, managing learning paths and curriculum, onboarding users, troubleshooting technical issues, monitoring completion, maintaining participant and employment records, entering data across multiple systems, preparing reports, and supporting case management and employment planning. The role also communicates with participants and staff, coordinates training schedules, and provides digital and workforce-development support.