Leads the used vehicle sales department by managing inventory, acquisition, aging, pricing, merchandising, sales performance, and profitability. Coaches, recruits, and develops sales professionals; conducts meetings; structures deals; supports closing; monitors KPIs and customer satisfaction; and collaborates with Finance, Service, and Marketing while ensuring dealership and manufacturer compliance.

Respond to online vehicle inquiries, provide pricing and availability information, prospect and qualify customers, negotiate and close vehicle sales, and build customer relationships through phone, email, text, and digital platforms while meeting performance goals.