Manages IT service delivery, Help Desk personnel, ticket operations, escalations, service metrics, onboarding and offboarding, asset management, vendors, and operational IT projects across multiple hotel properties. The role supervises, coaches, and develops staff; coordinates with systems and network engineers; maintains procedures and documentation; tracks incidents and projects; and serves as the primary IT liaison for hotel and corporate departments.

Provide day-to-day HR support including onboarding, I-9 verification, benefits and payroll coordination, recruitment assistance, worker's compensation tracking, personnel file maintenance, separations and exit interviews, associate relations support, and event coordination. Serve as HR point-of-contact for associates and managers, maintain HRIS records, assist with audits and compliance, and support HR leaders with process improvements and HR programs.