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Manage and grow relationships with key travel agency accounts, serving as the primary client contact and developing strategies to increase satisfaction and revenue. Analyze account performance, present business reviews, identify expansion opportunities, negotiate marketing partnerships, and collaborate cross-functionally on customized solutions. Conduct agent training, webinars, conferences, and travel presentations while mentoring business development team members. The role is remote within specified U.S. states and requires approximately 25–30% overnight travel.

Supports users of a Salesforce-based reservation platform by triaging escalated issues, investigating and correcting data problems, coordinating bugs and enhancements, testing fixes and releases, managing Jira backlogs, documenting changes, and training internal teams. The role also gathers requirements, coordinates vendors and development partners, supports release planning, tracks dependencies, and identifies improvements to platform workflows and user adoption.

Promote Railbookers and Amtrak Vacations to travel agents through outbound sales, relationship building, training, presentations, and account management. The role monitors agency performance, resolves partner issues, supports sales growth, communicates product updates, achieves KPI targets, and represents the brands at partner events. Candidates need travel industry sales experience, strong negotiation and communication skills, proficiency with Microsoft Office, and willingness to travel approximately 20–30%.

Manages product operations across supplier integrations, booking and delivery processes, product launches, vendor certification, business testing, reporting, training, and continuous improvement. Partners with Product, Engineering, Operations, Customer Success, and external vendors to validate integrations, resolve issues, mitigate risks, and ensure operational readiness. Uses data and stakeholder feedback to improve product performance and customer experience.

Provides front-line support for existing rail vacation reservations through phone, email, and web channels. Handles itinerary changes, cancellations, ticketing, payments, refunds, billing inquiries, complaints, and in-travel issues. Coordinates with internal teams and external travel partners, documents interactions in CRM, communicates disruptions and alternatives, and maintains travel product knowledge. The role requires strong communication, problem-solving, organization, empathy, adaptability, and availability for varied shifts in a remote Australian work environment.

Convert inbound and outbound inquiries into customized rail vacation bookings while supporting existing reservations. Qualify customer needs, present pricing and upsells, process payments and refunds, resolve service issues, manage itinerary changes, and document interactions in the CRM. Collaborate with internal teams and travel partners, maintain destination and product expertise, and consistently meet sales, service, and performance targets in a remote contact center environment.

Provides front-line support for existing rail vacation reservations through phone, email, and web channels. Handles itinerary changes, cancellations, ticketing, payment issues, refunds, complaints, disruptions, and in-travel assistance. Coordinates with internal teams and external travel partners, documents interactions in the CRM, maintains product knowledge, and identifies opportunities to improve guest experiences. The role requires strong communication, empathy, organization, problem-solving, and flexibility for varied shifts in a remote environment.

Provides front-line support for existing rail vacation reservations through phone, email, and web channels. Handles itinerary changes, cancellations, ticketing, payment issues, refunds, complaints, and in-travel support. Coordinates with internal teams and external travel partners, documents interactions in CRM, communicates disruptions and alternatives, and maintains detailed product knowledge. The role requires strong customer service, problem-solving, organization, communication, adaptability, and flexibility for varied shifts in a remote contact-center environment.

Provides frontline support for existing rail vacation reservations through phone, email, and web channels. Handles itinerary changes, cancellations, ticketing, payment issues, refunds, complaints, and in-travel disruptions. Coordinates with internal teams and external travel partners, documents interactions in the CRM, communicates alternatives, and maintains product knowledge. The role requires strong communication, empathy, organization, problem-solving, attention to detail, and flexibility for varied shifts in a remote contact-center environment.

Convert inbound and outbound travel inquiries into bookings by qualifying customer and travel advisor needs, designing customized rail itineraries, presenting pricing and promotions, upselling, and meeting sales targets. Build relationships to encourage repeat business and referrals, maintain CRM records, collaborate across teams, and stay knowledgeable about rail routes and vacation packages. The role is remote in England or Scotland and requires flexibility for varied shifts.