Provides frontline IT support for students, faculty, staff, and visitors through phone, walk-up, and email channels. Troubleshoots account access, MFA, Wi-Fi, email, printing, office software, and campus ID card issues. Manages account provisioning and offboarding, ticket triage, escalations, equipment loans, event technology support, ID card processing, and related records. Delivers service-oriented assistance while prioritizing multiple requests and maintaining support operations.