The Chief Operating Officer leads multi-site operations, translates organizational strategy into measurable results, oversees program and regional leaders, and ensures quality, safety, regulatory compliance, financial stewardship, staffing, participant satisfaction, and operational consistency. The COO develops leaders, manages KPIs and performance reviews, drives corrective actions and continuous improvement, supports program expansion, partners with the CEO and Board, and represents the organization during growth. The role requires regional travel, vehicle operation, regulatory compliance, and leadership in social and human services.