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Fintech • Financial Services
Serve as primary client contact delivering empathetic, timely support for trading platform users. Manage inquiries, complaints, trade investigations on MT4, escalate compliance or cash adjustments, collaborate with internal teams, meet KPIs/SLAs, and act as product/platform subject matter expert while ensuring regulatory and quality adherence.
Top Skills:
ConfluenceCRMIgniteMS OfficeMt4Operating SystemsSalesforceService DeskZendesk
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