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Manage regional HR service delivery via ticketing: resolve HR requests, support payroll inputs and employee lifecycle (onboarding, changes, offboarding), maintain HRM data accuracy (Kronos/AT), prepare HR documentation, collaborate with Recruitment, Finance, and People Partners, and help improve HR processes and SLAs.

Coordinate day-to-day shipment execution by rating, routing, booking, tendering, and tracking shipments in the TMS. Serve as primary shipment contact for clients, proactively communicate delays/exceptions, resolve service issues, escalate incidents, validate documentation and compliance, and support claims, reporting, and account SOPs to ensure on-time delivery and customer satisfaction.