Assists with affordable housing compliance by reviewing property files, processing income certifications and recertifications, updating Yardi, collecting tenant documentation, and supporting residents with housing assistance paperwork. Responds to tenant questions and documents complaints while maintaining accurate, organized files and meeting time-sensitive occupancy requirements. Requires strong math, communication, customer service, organization, attention to detail, Microsoft Office proficiency, and professional certification within a few months.

Directs contract administration, insurance programs, claims management, and risk management for a multifamily housing portfolio. Oversees contract compliance, vendor insurance requirements, renewals, property and liability claims, risk-transfer provisions, incident reporting, loss prevention, insurance records, and cost-of-risk analysis. Partners with executives, property teams, brokers, carriers, attorneys, contractors, and vendors.

Manage annual and interim resident recertifications for HUD and tax-credit housing programs. Collect, verify, audit, organize, and update tenant documentation, including income, assets, and medical information. Calculate interim rent changes, explain compliance paperwork to residents, maintain records and logs, and ensure accurate EIV and TRACS processing. The role requires independent work, strong attention to detail, and light travel across the housing portfolio.