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Provides administrative, CRM, reporting, and data support to the Commercial/Sales team. Maintains accurate pipeline and customer information, prepares recurring reports and dashboards, analyzes sales performance, supports commission reporting, assists with CRM administration, and identifies data-quality or process improvements. The role coordinates with sales representatives and leadership to resolve discrepancies and meet reporting deadlines.

Supports Commercial operations through CRM administration, sales reporting, business analytics, dashboard development, commission quality control, and process improvement. Maintains CRM data integrity, analyzes sales performance, prepares executive reporting packages, supports marketing analytics, and coordinates new sales representative onboarding. Partners with Sales, Marketing, Operations, and leadership to improve workflows, provide business insights, and support revenue growth.

Identifies, qualifies, develops, and closes new business opportunities for environmental services. Builds relationships with decision-makers, conducts market and competitor research, prepares proposals, executes sales strategies, manages CRM pipelines, resolves customer issues, and collaborates with internal teams to drive revenue growth. Requires environmental industry sales experience, strong negotiation skills, target achievement, and travel of 50% or more.

Oversee and direct field operations for industrial environmental services, driving safety, efficiency, and profitability. Develop operational strategies, manage personnel, equipment, budgets, KPIs, client and vendor relationships, training, incident investigations, and continuous improvement.

Lead planning, execution, and closeout of industrial service projects. Create project plans, manage timelines, budgets and subcontractors, enforce safety and compliance, report financials and status to clients and management, conduct site inspections, and drive client satisfaction and repeat business.

Supervise on-site emergency response and environmental services including spill response, tank cleanings, remediation, biohazard cleanup, hazardous waste staging/disposal, staff management, customer and regulator interaction, and safety compliance.

The Customer Solutions Manager drives revenue growth through sales efforts, manages client relationships, and oversees project execution in the environmental industry.