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Lead business analysis for technology and business initiatives: gather and document requirements, model processes and data, produce business cases, support Agile delivery and backlog management, convert requirements into user stories, engage stakeholders, support user testing, and monitor project progress to ensure solutions meet business needs.

Lead QA activities across enterprise systems: plan testing strategy, develop and execute test plans/scripts (manual and automated), perform functional/integration/performance/accessibility testing, track defects, integrate automation into CI/CD, validate data and support migrations, and collaborate with cross-functional teams through SDLC and Agile ceremonies.