Manages customer fabrication quotes and orders from initiation through completion, coordinating pricing, materials, production schedules, shipments, contracts, and issue resolution. Supervises customer service and administrative representatives, assigns workloads, monitors performance, and supports service improvements. Analyzes operational and profitability impacts, leads production meetings, negotiates pricing and deadlines, and serves as the acting Operations Manager for customer service responsibilities when needed.

Coordinates customer quotes, orders, fabrication projects, production schedules, shipments, contract pricing, and issue resolution. Serves as the primary branch contact for customers and internal teams, manages complex order requirements, supports production meetings, negotiates material deadlines, evaluates pricing and profitability factors, and reports operational data and process deficiencies to management.

Develops and improves fire protection products by investigating reliability issues, maintaining regulatory certifications, coordinating testing with approval agencies, and implementing corrective actions. Leads engineering projects, manages risks and documentation, creates drawings using GD&T, evaluates manufacturing data, develops test methods, and coordinates with suppliers, manufacturing, customers, and laboratories. Operates inspection and testing equipment while ensuring product compliance, manufacturability, performance, and successful engineering change implementation.