Provides navigation and customer support to in-home care providers regarding training, health plans, benefits, enrollment, renewals, and stipends. Resolves issues through phone, email, text, virtual, and in-person channels; manages Salesforce cases; supports partner escalations; facilitates health plan enrollments; coordinates interpretation services; and handles confidential health information in compliance with HIPAA and HITECH. Participates in community meetings, collects participant stories, and supports Carewell program communications.