Provides first- and second-level technical support for end-user hardware, software, networks, business applications, and manufacturing technology. Troubleshoots desktops, laptops, printers, scanners, production workstations, connectivity, and Microsoft environments; administers equipment deployments, user access, updates, and ticket documentation. Supports production, warehouse, inventory, and ERP operations while identifying security issues and recurring problems. Requires strong customer service, communication, troubleshooting, and documentation skills, with flexibility to work across office and industrial environments.