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Manage the quality assurance organization by hiring and developing analysts, leading operational audits, ensuring PCI DSS and NACHA compliance, improving processes, defining testing standards, tracking quality metrics, resolving cross-functional issues, and supporting software feature understanding. The role also oversees documentation, employee evaluations, and career development while requiring payment-processing and acquiring-industry expertise.

Provides technical support and customer service to merchants and partners using payment processing solutions. Troubleshoots transaction authorizations, batching, settlement, deposits, terminals, gateways, and online payment integrations. Configures payment solutions, communicates with clients by phone, email, and chat, and collaborates with internal teams to investigate and resolve complex issues.

Develops and executes channel, partner, sales enablement, CRM, product, and demand marketing programs. Collaborates with Sales, Partnerships, Product, and Customer Success to create campaigns, enablement materials, product launches, lifecycle programs, and partner initiatives. Tracks KPIs, pipeline contribution, attribution, conversion, and revenue impact while improving marketing-to-sales processes and reporting. Requires B2B marketing experience, CRM and marketing automation expertise, strong stakeholder management, and hybrid availability in Greenwich or Greater NYC.

Reviews merchant financials, credit profiles, transaction activity, and compliance with financial, legal, and card-brand requirements. Monitors merchant portfolios for fraud and credit risk, develops mitigation and collateral strategies, investigates suspicious activity, and supports account changes, limits, and terminations. The role collaborates with underwriters, risk teams, clients, and internal departments while maintaining controls and documentation.

Provides technical support and customer service to merchants and partners using payment processing solutions. Resolves issues involving authorizations, batching, settlement, deposits, terminals, gateways, and online payment integrations. Configures payment solutions, communicates with clients by phone, email, and chat, and collaborates with internal teams to investigate and escalate complex issues. Requires strong problem-solving, communication, multitasking, and relationship-building skills.

Join a flexible, cross-functional role solving ambiguous, high-priority business problems across Finance, Risk, Technology, Marketing, Sales, and Client Engagement. Rapidly learn systems, design and ship solutions, lead projects informally, partner with executives, and move between functions as priorities evolve. Deliver end-to-end outcomes and own initiatives where needed.

Design, develop, test, and maintain scalable payment applications and backend services. Build secure, PCI DSS-compliant APIs, debug production issues, participate in code review and architecture discussions, optimize performance, and collaborate with cross-functional teams while mentoring junior engineers.