Lead adoption and development of automation and AI solutions using Microsoft Copilot, Copilot Studio, Power Automate and Power Platform. Design and maintain automated workflows and AI Agents, provide Tier 1/2 IT support for Microsoft 365 and devices, create training and documentation, collaborate on process improvement and SharePoint initiatives, and promote responsible AI governance across the agency.

The Background Check Specialist manages background checks for hires and volunteers, ensures compliance with ORR guidelines, maintains records, and assists HR with audits.