Own a portfolio of ASX-listed clients end-to-end: onboard, activate, embed, and renew. Advise executives using register and engagement data, design high-impact interventions, lead commercial renewals/expansions, coach teammates, and improve Customer Success processes using AI-enabled tools.

Manage a portfolio of strategic SaaS customers (public companies), drive adoption and renewals, lead onboarding and strategic reviews, use platform data to improve engagement, identify expansion opportunities, act as voice of the customer, and maintain CRM (HubSpot) records while delivering high-quality customer experiences.