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Oversee the bank’s BSA/AML, OFAC, CIP, CDD/EDD, and regulatory compliance programs. Investigate suspicious activity, manage SAR and CTR filings, maintain policies and risk assessments, coordinate regulatory examinations and audits, monitor consumer compliance, deliver training, review disclosures and marketing materials, report to executives and the board, and remediate audit findings.

Oversee the performance and growth of multiple mortgage branches, leading Branch Managers and their teams. Responsibilities include recruiting and developing managers, executing market expansion strategies, monitoring loan volume and profitability, maintaining a personal production pipeline, supporting compliance and complex loan structuring, and building client and community relationships. The role also involves analyzing financial data, supporting corporate initiatives, and frequent travel between branch locations.

Leads a retail mortgage production team, overseeing sales and processing operations from loan submission through funding. Manages pipeline reporting, timelines, escalations, underwriting and closing coordination, vendor issues, rush requests, compliance exceptions, staff training, retention, and production goals. The role combines sales leadership, people management, strategic planning, technology use, process improvement, and customer satisfaction responsibilities.

The Business Development Representative drives revenue by engaging potential customers, managing sales cycles, and building relationships while maintaining comprehensive product knowledge.