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Serve as first-line technical contact for clients: troubleshoot usability, API, import/export, and campaign issues; support client onboarding; collaborate with account managers and escalate to Level 2 when needed.

The Global Finance Director will oversee financial operations, ensure compliance, and deliver financial reporting to support strategic decisions in a multinational SaaS environment.

Generate and qualify outbound B2B SaaS leads in Jordan: source prospects (Apollo), research accounts, run personalized multichannel outreach, nurture leads, book meetings for AEs, maintain Zoho CRM hygiene, and meet daily/weekly KPIs.

The Customer Engagement Manager will build relationships with customers to ensure their success and retention, manage a portfolio of accounts, provide training, address inquiries, and drive renewals and upselling efforts.

Drive net-new enterprise sales across Banking, Retail, Fashion, and E-commerce. Build pipeline through outbound prospecting, manage full sales cycle, engage C-level and cross-functional stakeholders, coordinate demos and RFPs with Presales and Product, and consistently meet revenue targets while providing market feedback.

Lead and grow a Customer Success team in Pakistan to improve adoption, retention, and satisfaction while driving upsell/cross-sell revenue. Align CS strategy with business goals, optimize processes, use data to inform decisions, and report metrics to leadership.