Supports enterprise IT infrastructure, including servers, networks, endpoints, cloud services, applications, telecommunications, security, backups, and service desk operations. Administers and improves AI agents, agentic workflows, integrations, permissions, automation platforms, and governance standards. Troubleshoots systems, monitors performance and security, coordinates vendors, supports enterprise platforms, maintains documentation and continuity procedures, develops technology metrics, and assists with user training, cybersecurity reviews, projects, budgets, and technology roadmaps.