Build and operate bilingual English-Arabic AI agents for customer service across web, messaging, and voice. Responsibilities include retrieval quality, conversation flows, escalation rules, evaluation, monitoring, security-compliant deployment, documentation, and client training. The role requires production LLM application experience, strong Python skills, enterprise content retrieval expertise, and the ability to work with client teams and explain technical decisions.

Leads strategic Digital Banking, AI, and transformation programs across business, technology, operations, risk, compliance, and vendors. Responsibilities include governance, planning, execution tracking, stakeholder management, roadmap development, benefits realization, reporting, and risk management. The role also supports digital security analysis, mobile strategy, API product management, Open Banking, embedded finance, and fintech partnerships.

Design, develop, and execute manual and automated test strategies and suites for banking applications, APIs, microservices, and web/mobile channels. Validate REST APIs and integrations, run functional/integration/regression/UAT testing, integrate automation into CI/CD, ensure compliance with security and regulatory requirements, track defects to resolution, and produce audit-ready test evidence and release sign-offs.