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Manage and retain a high-volume portfolio of small business commercial insurance clients. Responsibilities include renewal preparation, policy servicing, endorsements, certificates, billing, claims reporting, documentation, compliance, and support for producers and new business workflows. Maintain accurate client records in AMS-360 and ImageRight while coordinating with carriers, underwriters, and clients. The role requires an active Ohio Property and Casualty license, commercial lines experience, strong attention to detail, and hybrid work in Ohio or Kentucky.

Manages a high-volume portfolio of small business commercial insurance clients. Responsibilities include renewals, endorsements, certificates, audits, billing questions, policy changes, claims reporting, premium finance agreements, documentation, and compliance. The role maintains accurate records in AMS-360 and ImageRight, supports producers with new business submissions, coordinates with carriers, and builds strong client relationships while ensuring timely, accurate service.

Supports day-to-day HR operations across recruiting, onboarding, employee relations, HRIS administration, timekeeping, compliance, payroll backup, and employee experience. Manages the internship program, coordinates career fairs, maintains employee records, supports investigations and performance processes, and assists with workforce reporting and process improvements. Serves as a resource for employees and managers while maintaining confidentiality and consistent HR practices.

Supports commercial insurance account managers by processing audits, endorsements, invoices, policy updates, certificates, renewals, and client documentation. Maintains accurate records in agency management systems, retrieves files from carrier websites, assists with insurance proposals, and provides administrative and operational support. The role requires strong organization, attention to detail, communication, customer service, and the ability to manage multiple priorities. An Ohio Property and Casualty license must be obtained within six months.

As a Commercial Account Manager, you'll manage client relationships, assist in policy maintenance, provide technical expertise, and ensure client satisfaction through exceptional service and compliance.

The Commercial Account Manager supports and retains a portfolio of commercial lines clients, ensuring exceptional service and policy maintenance while driving growth and compliance.

Provide administrative and technical support to Commercial Lines: process audits, endorsements, renewals, certificates, agency-billed invoices, and carrier website documentation; maintain accurate policy and client records; support Account Managers and Producers to ensure timely, accurate policy servicing.

As a Commercial Account Manager, you will manage client relationships, support producers, oversee account servicing, and ensure compliance in a hybrid work environment.

Provide administrative and technical support for commercial lines: process endorsements, audits, renewals, certificates, and policy updates; maintain client records in agency systems; assist Account Managers with marketing and proposals; navigate carrier portals and ImageRight to obtain and file policy documents; deliver timely client and carrier communications.

The Commercial Account Manager maintains client relationships, manages policy renewals, provides technical support, ensures compliance, and coordinates insurance needs for commercial clients.