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Provide territory-focused customer support as primary contact for customers, dealers, and field sales. Handle inquiries via phone and email, own issues through resolution, manage orders and VL10/load planning, document quality issues, log activities in Salesforce, and collaborate with field sales and supply partners to build customer loyalty. Attend customer events and travel within territory as needed.

Manage and process customer orders from review through entry, ensuring accuracy and contract eligibility. Use SAP, Microsoft 365, Salesforce and the eOrder portal to track and resolve incomplete orders, communicate with internal and external customers, and support order accuracy and cycle time goals.

Drive territory sales and quota attainment through in‑market engagement with distribution partners, A&D firms, and end users across UT, ID, and MT. Develop and execute territory business plans, manage distribution grids, train dealer staff, and use Salesforce for pipeline management and forecasting. Build relationships, apply product and marketing knowledge, and execute sales negotiation and business-planning strategies to grow market share.

Manage St. Louis territory sales through territory planning, distribution partner and A&D relationship development, dealer training, forecasting in Salesforce, and execution of business strategies to meet/exceed quota. Use product and market knowledge to drive sales, negotiate deals, and collaborate with internal teams and support staff.

Drive territory sales in Washington, D.C. by building relationships with distribution partners, A&D firms, and end users; develop and execute territory business plans; manage transactional and project-based opportunities; train and coach dealer personnel; use Salesforce and reporting tools for forecasting; perform daily in-person travel to support accounts and achieve quota.

Design hospitality furniture from customer specifications: create and revise 3D models and 2D shop drawings, apply DFM/VE, specify materials/hardware, ensure code/ADA compliance, support testing, installation reviews, and cross-functional collaboration.