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Gérer et enquêter les plaintes clients par téléphone et écrit, coordonner avec départements/fournisseurs, proposer et négocier règlements, répondre selon délais et procédures, assurer conformité aux régulations et standards de service.

The Senior Legal Advisor manages commercial litigation, advises on legal issues, supports compliance investigations, and negotiates contracts within a regulated environment.

The Senior Legal Counsel will manage litigation, advise on compliance and regulatory matters, and provide commercial legal support, fostering strategic solutions in a dynamic environment.

Serve as primary contact for international branches on tax, accounting and regulatory matters; compile inputs for revenue reporting and compliance; implement e-invoicing with IT; support local legal/tax representatives; coordinate finance tasks for new routes; assist with internal and external audits and continuous process improvements.

Conseiller juridique principal en valeurs mobilières, gouvernance et opérations corporatives; soutien stratégique à la haute direction et au conseil; secrétaire corporatif adjoint; préparation et gestion de la divulgation continue, registres et documents du conseil; leadership sur transactions, financements et rapports AMF/TSX; amélioration des processus et encadrement dquipe.

Provide senior legal advice on securities, corporate transactions, governance and continuous disclosure. Act as Assistant Corporate Secretary, prepare board/committee materials, manage AMF/TSX filings, support financings, M&A and reorganizations, improve legal and secretariat processes, and mentor junior team members.

Design and deploy batch and streaming data pipelines to ingest GA4 analytics into the data warehouse. Model, document and optimize event-modelled data for analysis and Looker dashboards. Implement tracking and ad pixels, collaborate on GA4/GTM configuration, recommend scalable BI solutions, and manage BigQuery performance and costs while supporting stakeholders in reporting.

Analyze and optimize ancillary products and fare families to maximize revenue. Identify growth opportunities, develop pricing and buy-up strategies, track performance indicators, use analytical models and AI tools for dynamic pricing, and collaborate with pricing and revenue management teams while communicating results across the organization.

Lead efforts to maximize ancillary revenue by analyzing product performance, identifying growth opportunities, optimizing pricing and fare families, developing KPIs, using analytical tools and models, and coordinating with pricing and revenue teams to implement revenue-enhancing initiatives.

Develops and optimizes short- to medium-term flight schedules (45-day window and beyond), manages codeshare and slot allocations per IATA/local rules, updates schedules in scheduling tools, coordinates changes with stakeholders, integrates operational constraints, and adjusts plans during disruptions.