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Lead IKEA’s online sales channel to maximize growth and profitability. Manage website commercial performance, product presentation, sorting, filtering, promotions, customer journey improvements, online product range visibility, and e-commerce reporting. Analyze sales, market, customer, and competitor data to identify opportunities and recommend actions. Collaborate across commercial functions and markets, align promotional activities, and develop a team consisting of one web merchandiser and two web editors.

Develop and implement search and social media strategies to drive web and store visits, brand awareness and commercial goals. Plan content calendars, manage SEO/SEM, monitor engagement and crises, coordinate influencers and agencies, measure results, manage budgets and procurement, provide analytics and insights, and ensure all activity aligns with IKEA brand values.

The Customer Relations Officer ensures a positive shopping experience for IKEA visitors, manages queries, and oversees children’s safety and store cleanliness.

The Loyalty Communications Specialist develops campaigns and communications to engage IKEA Family members, using data insights to drive loyalty and customer value.

The internship role focuses on providing a positive shopping experience for customers, resolving their issues with empathy, and ensuring departmental efficiency.

The intern will support a project through data analysis, assist in preparing reports, and review cost and workforce planning data.

Lead execution of in-store goods flow processes to ensure efficient replenishment and customer picking. Coach and influence goods flow co-workers, optimize short-term capacity, ensure compliance with safety and IKEA policies, and contribute to store business and logistics action plans.