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Partners with retail leadership on workforce planning, employee relations, performance management, talent development, succession, engagement, compensation, investigations, organizational change, and HR program execution. Provides strategic guidance across regional client groups, ensures compliance with Canadian employment legislation and collective agreements, uses people analytics to inform decisions, and collaborates with HR Centres of Excellence to improve scalable people processes.

The Customer Operations Manager oversees customer experience and sales results, leads a team, manages omni-sales programs, and ensures compliance with health and safety standards.

Assesses internal controls over financial reporting, performs internal and operational audits, evaluates risks, documents findings, and recommends improvements. Prepares journal entries, financial statements, accounting reports, budget inputs, and charitable tax filings. Supports external audits, government compliance filings, sustainability Climate Report assurance, AuditBoard administration, and finance system improvements. Collaborates with cross-functional stakeholders while maintaining accurate records, effective audit trails, and timely reporting.

As a Customer Experience Representative, you will create a welcoming environment, engage customers, curate product selections, and ensure health and safety standards are met.

As a Customer Experience Representative, you will support store operations, conduct inventory, engage with customers, and create a welcoming environment while promoting a positive employee and customer experience.

The Customer Operations Leader enhances customer experiences by coaching staff, managing inventory, and implementing sales strategies while fostering team culture and engagement.

The Customer Experience Leader is responsible for leading store operations, ensuring high customer satisfaction, and managing sales while fostering a positive team culture.

Lead end-to-end product design for Indigo's website, app, and in-store kiosks. Translate research and data into pixel-perfect Figma designs, collaborate with Product and Engineering, run usability testing and experiments, and iterate on features while raising design standards and mentoring teammates.

Own and optimize customer-facing ecommerce experiences (search, browse, product detail, navigation). Translate insights into a prioritized roadmap, lead discovery through launch, measure KPIs (conversion, performance, accessibility), manage backlogs in Agile, and align cross-functional teams to drive customer and business outcomes.