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Manage a portfolio of B2B SaaS clients to drive retention, renewals, customer satisfaction, upselling, and cross-selling. Serve as the primary client contact, conduct business reviews, monitor customer health, resolve issues, create account plans, and align solutions with client goals. The role requires managing multiple accounts, supporting revenue growth, and working hybrid from the Bloomington, Minnesota headquarters.

Own partner integration requirements and product outcomes for a B2B payroll and compliance SaaS platform. Translate integration needs into workflows, API requirements, data mappings, user stories, and acceptance criteria. Collaborate with Engineering, QA, customers, partners, and operational teams to prioritize roadmaps, support releases, analyze feedback, and improve integration adoption, reliability, and retention.

Supports SaaS clients throughout the managed services lifecycle by submitting reports, sourcing prevailing wage data, troubleshooting software issues, answering client requests, maintaining service records, documenting processes, and assisting with customer implementations. The role requires strong communication, organization, data-handling, client issue resolution, and experience with payroll or prevailing wage information.

Design, develop, and maintain automated E2E, integration, and API tests using Playwright, C# and TypeScript. Modernize QA practices for a legacy SaaS app, build test frameworks and tools, balance manual and automated testing, collaborate with engineers and product, and contribute to CI/CD and DevSecOps automation while leveraging AI-assisted tooling.