Lead customer enablement for enterprise Community Health Worker programs. Oversee strategic planning, gap analyses, KPI and financial modeling, workflow mapping, implementation, workforce hiring and training, and operational optimization. Own customer relationships, Quarterly Business Reviews, retention, and customer satisfaction while building scalable account-management systems and leading a growing team.

Oversee a team of engineers to build and maintain the IMPaCT software application, ensuring high-quality software delivery and security compliance.

Lead product strategy and roadmap, scope and prioritize features, drive AI-enabled product development for CHW workflows, manage and grow the product team, coordinate across customers, design, engineering, and leadership, and maintain documentation and release notes.