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Manage HR administration and training across the hotel: employee relations, recruitment coordination, onboarding, designing and delivering training programs, maintaining confidential records, reporting, staff engagement, and supporting Responsible Business initiatives.

Manage timely payroll administration and data accuracy across DACH; coordinate with payroll provider and finance; administer benefits and employee master data; resolve payroll inquiries; support compliance with local labor law, employee relations, and hotel leadership; act as escalation point and liaise with authorities and legal advisors when needed.

Lead and manage the hotel's sales team to drive revenue growth, identify and win new business, and build collaborative stakeholder relationships. Set and achieve sales targets, coach staff, negotiate deals, and enhance the hotel’s community image to maximize sales productivity and market presence.

Support month‑end and year‑end closings, assist budgeting and forecasting, extract and update reports from SAP/Excel, and perform data quality analysis to aid financial performance management.

Lead financial reporting, shareholder and board reporting, budgeting, forecasting, and performance analysis. Provide financial insights, support audits, collaborate cross-functionally, and present findings in English and Mandarin to senior stakeholders to inform strategic decisions.

The Sales Coordinator/Executive manages client relationships, coordinates event logistics, promotes meeting spaces, and provides administrative support to enhance client experiences.

Support end-to-end corporate purchasing: process invoices and payments in SAP, communicate with stakeholders, assist AP reconciliation, document SOPs, produce reports, and work on special assignments with senior associates during a 6-month traineeship.

The Digital Marketing Executive will manage paid advertising campaigns on Meta, optimize performance, handle community management, and collaborate with hotel teams on promotions.

The Loyalty Marketing Specialist maintains guest profiles, monitors reservations, supports marketing campaigns, and analyzes booking sources to enhance guest engagement and retention.

The Country Director of Sales leads the sales strategy and team in Zambia, optimizing revenue and market share across segments, ensuring client satisfaction, and fostering strong relationships with stakeholders.