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Lead the hotel's sales team to maximize revenue and drive new business. Manage sales initiatives, build stakeholder relationships, meet sales targets, negotiate contracts, and enhance the hotel's community image while coaching and developing the team.

Manage and maintain IT systems, security, and compliance; lead IT strategy and projects; liaise with business stakeholders; oversee installations, vendors, licensing, audits, and performance optimization.

Manage all HR functions for the hotel including recruitment, employee lifecycle, training and development, performance management, compliance with legislation, HR budgeting, stakeholder relationship building, and succession planning to support a positive workplace and guest-focused culture.

Design, develop, deploy and operate MuleSoft Anypoint integrations and APIs. Build event-driven solutions using Solace PubSub+. Own logging and observability with OpenTelemetry, OpenSearch and Grafana. Support SAP and enterprise integrations, contribute to API governance, participate in incident response, and ensure secure, scalable, production-ready integrations.

The Front Office Supervisor oversees guest services, manages arrivals and departures, ensures team training, and handles payments in a hotel setting.

The Assistant Director of Sales supports the Sales Team, drives new business opportunities, manages client relationships, and ensures exceptional service delivery while achieving revenue goals.

Drive event sales by identifying leads, building client relationships, conducting site inspections, negotiating contracts, collaborating with internal teams, maintaining CRM records, and meeting monthly and annual sales KPIs.

Lead sales and marketing for a portfolio of hotels: manage and coach account managers, implement strategic sales and marketing plans, identify new business opportunities, build stakeholder relationships, and drive revenue growth and market presence.

Lead and manage the sales department to maximize revenue from corporate and MICE business; develop and implement sales strategies, manage budgets, track performance, build stakeholder relationships, ensure compliance, and drive team development and guest satisfaction.

Lead design and delivery of employee training and induction (First 90 Days), ensure compliance with required trainings, track and analyze customer service results, conduct service and management skills training, partner with department managers to embed the Yes I Can! service culture, resolve guest issues, and maintain effective employee relationships to drive guest satisfaction and engagement.