Own the Dynamics 365 CRM and Dataverse platform, including architecture, configuration, security, customization, deployments, integrations, data quality, and support. Design Power Apps, Power Automate flows, and Power BI reports; lead upgrades, migrations, UAT, and releases; evaluate Microsoft capabilities; translate business needs into solutions; and mentor analysts and project team members.

Manage day-to-day benefits administration for ~100 employees, including health, dental, vision, life, disability, COBRA, retirement, and wellness programs. Serve as liaison to vendors/brokers, lead Open Enrollment and renewals, handle benefits-related HRIS/payroll updates, support recruitment/onboarding, oversee payroll change reports, PTO tracking, workers' compensation coordination, and support employee wellness initiatives.

Develops and distributes press materials, policy updates, and organizational communications; manages relationships with elected officials, civic leaders, community organizations, and media contacts; monitors media and social engagement; prepares spokespeople for interviews; supports advocacy activities; and plans Community Relations events, programs, and initiatives.