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The Client Operations role involves overseeing the entire customer onboarding experience, ensuring successful activation, and refining processes for efficiency. Responsibilities include managing timelines, improving onboarding playbooks, and acting as a liaison between customers and internal teams to enhance product development.

Lead engineering, product, and design operations by owning SDLC and sprint cadences, building dashboards and automations, coordinating launches, managing intake/triage workflows, improving onboarding, and driving cross-functional visibility and accountability.

Lead the technical direction of the Data Ingestion Team, managing data pipeline architecture and driving end-to-end data ingestion initiatives.