Serve as primary technical and operational contact for FedRAMP customers post-go-live. Drive operational best practices, manage escalations and incidents, coordinate cross-functional teams, run executive reviews, identify risks, and advocate for customer needs while ensuring compliance and platform scalability.

The Director of Channels will lead cloud hyperscaler partnerships to accelerate FedRAMP adoption, drive partner-influenced revenue, and shape channel strategies in collaboration with sales and marketing teams.

Support maintenance, monitoring, and security auditing of FedRAMP-authorized multi-cloud infrastructure and CI/CD pipelines. Tasks include Zero Trust and Vault operations, running predefined IaC (Terraform/CloudFormation), triaging vulnerability alerts, maintaining observability dashboards, assisting compliance evidence collection, and participating in shadow on-call duties under senior mentorship.