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The Senior Product Engineer will build web and CLI interfaces for developers using LiveKit, focusing on product experience and user feedback. Responsibilities include writing production code, engaging with customers, and making product decisions to enhance developer experience.

Lead LiveKit’s Product-Led Growth squad across acquisition, onboarding, activation, adoption, retention, and expansion. Own the end-to-end developer growth experience, identify high-potential accounts, deepen platform usage, represent self-serve developers, and establish operating metrics for platform health. Partner closely with product, engineering, design, marketing, analytics, support, and sales while influencing strategy in a fast-growing, ambiguous environment.

Design and evolve core control, data, and observability systems; implement resilient region-spanning architectures; build libraries, protocols, and tooling; diagnose and harden critical paths using metrics, tracing, and testing; and shape platform capabilities across identity, scheduling, observability, and distributed state management.

Build and operate internal IT systems across identity, endpoints, Google Workspace, Slack, SaaS governance, and automation. Own Okta access engineering, Workspace ONE macOS fleet management, lifecycle workflows, compliance controls, audit evidence, and technical escalations. Partner with Security, Engineering, People, and Finance to improve security, reliability, and scalability while reducing manual IT support through automation.

Design and implement the core components of the Agents Python framework, focusing on API and abstraction development for AI-driven applications.

Own long-term technical relationships for strategic accounts, drive architecture reviews, deepen product adoption, coordinate internal teams, lead executive reviews and on-site launches, surface product feedback, and build TAM playbooks.

Build and own B2B SaaS demand generation campaigns across paid, email, content, webinars, retargeting, and ABM. Manage campaign calendars, lead scoring, routing, attribution, and reporting while partnering with sales leadership to support pipeline growth. Run channel experiments, optimize for qualified pipeline, coordinate field events, and help scale the demand generation function for technical buyers and a rapidly growing sales organization.

Partner with customer engineering teams to design, prototype, and deploy real-time audio/video and voice AI applications on LiveKit. Build integrations, debug production issues, run technical workshops, create reference implementations, and surface product insights to improve the platform.

Provide technical support to developers using LiveKit: triage and fix bugs, write sample and production code, update docs, collaborate with Sales/BD, and drive customer success and community support.

Own commercial contracting, privacy and data-protection (GDPR, CCPA/CPRA, HIPAA) programs, corporate governance, IP/open-source policy, and telecom/AI regulatory posture. Be the in-house legal function: build playbooks, support Sales/Product/Engineering, and manage outside counsel to keep deals and product shipping moving quickly.