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Manage and develop contractor teams to ensure deployment, health, and maintenance of network infrastructure from POP to customer premises. Oversee daily operations, KPI reporting, QC protocols, training, and collaboration with area, regional, and supplier teams to deliver high-quality installations and field support.

Manage and develop contractor teams to deploy, maintain and ensure health of network infrastructure from POP to customer premises. Own daily and monthly operational plans, KPIs and QC, report contractor performance, run MOS meetings, coach teams, and align area operations with regional and national network strategies to deliver consistent customer experience.

Manage and develop contractor teams to ensure deployment, health, and maintenance of network infrastructure from POP to customer premises. Oversee daily operations, KPI reporting, contractor performance, safety and tools availability, coach teams to Herotel standards, and align area operations with regional network strategy.

Lead and build Herotel's Revenue Operations function: own commercial systems, CRM, data governance, forecasting and analytics; deliver cross-functional commercial projects; build reporting, drive automation, and support Sales, Marketing, Product and Finance to improve commercial performance.

Lead Protect and Grow teams to retain, renew, and expand Retail and Business customers. Own churn analysis, run save/win-back interventions, manage escalations, coordinate cross-functional resolution, set targets, coach team leaders, maintain retention dashboards, and report to leadership to meet NRR and logo-retention goals.

Design and develop learner-centric curricula and instructional materials (eLearning, videos, simulations, assessments); partner with subject matter experts; administer and evaluate content via LMS; maintain and update training resources and measure impact to refine learning solutions.

Manage daily office operations and reception while driving walk-in sales and community engagement. Handle bookings, maintenance follow-up, customer queries, lead generation, CRM logging, and support local sales activities to meet monthly revenue targets.

Manage daily office operations and reception duties while driving walk-in sales and community engagement. Maintain supplies, handle maintenance requests, book meeting rooms, log CRM sales activity, assist customers with account queries and payments, and escalate unresolved issues.

Manage day-to-day office operations and reception while driving walk-in sales and community engagement. Handle CRM logging, book meeting rooms, coordinate repairs, assist customers with queries and payments, and support local sales activities.

Manage the enterprise product portfolio across connectivity, SD-WAN, cybersecurity, UC, and managed services. Define strategy, pricing, packaging, lifecycle, go-to-market, sales enablement, and profitability targets while collaborating with solutions architects and finance.