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Support student finance operations by processing Title IV aid, running and analyzing reports, managing student accounts, and administering Federal Work-Study awards. Ensure compliance with federal regulations, reconcile FWS funds, partner with university stakeholders, meet SLAs, and provide timely, accurate service to students and external agencies.

Manage monthly creative planning and end-to-end deployment of paid media assets across channels. Analyze campaign performance (CPA, CTR, ROAS) using Google Analytics and platform analytics, run A/B tests and CRO initiatives, collaborate with agencies and compliance, create/adopt ad copy with AI support, and handle media budget invoicing and financial documentation.

The Manager, Account Management oversees student finance operations, enhances service quality, leads a team, and resolves escalated student issues. Responsibilities include staff management, budget preparation, and ensuring compliance with financial aid regulations.

Contact and qualify prospective students via phone, email, and SMS; guide applicants through the enrollment process; collaborate with internal teams to ensure application progression, compliance, and student satisfaction while meeting enrollment goals.

Provide Tier 1 and 2 IT and simulation support for campus labs and SimCare, troubleshoot and maintain AV, network, servers, simulation manikins and classroom equipment, build images, supervise student workers, and support on-site training and vendor coordination.