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Manage an Account Management team for student finance/accounts receivable, overseeing operations, staffing, training, reporting, and escalation resolution. Ensure compliance with federal/state financial aid rules, improve customer service processes, support student financial counseling, and contribute to budgeting, accreditation reporting, and departmental objectives.

Manage day-to-day student finance/accounts receivable operations and an Account Management team. Oversee staffing, training, service quality, reporting, escalation resolution, and compliance with federal/state financial aid regulations. Design process improvements, support accreditation reporting, and ensure accurate student finance advisement to promote positive student outcomes.

Develop and execute multi-institution alumni social media strategies. Create platform-specific content (copy, graphics, video), manage scheduling and community engagement via HubSpot and Sprout Social, track analytics and social listening, support paid amplification and ambassador campaigns, enforce brand standards, and collaborate cross-functionally to optimize performance and handle reputation or crisis monitoring.

Lead HR strategy and operations for MEDVET Caribbean and US-based teams. Partner with institutional leaders to implement HR initiatives (OHI, Connected Performance, talent planning), manage employee relations and compliance, design and deliver leadership and L&D programs, drive HR technology and process improvements, and lead a regional HR team across multiple Caribbean campuses.

Conduct impartial Title IX and Title VI investigations in higher education, including interviews, evidence gathering, fact-finding, and recordkeeping. Collaborate with coordinators and campus stakeholders to manage complaints, interim measures, and resolutions. Design and deliver trainings, chair situational intervention teams, liaise with legal, HR, and external partners, and maintain compliance with federal, state, and institutional nondiscrimination laws and best practices.

Lead enterprise SEO and Answer Engine Optimization strategy, owning technical SEO, content and AI-driven visibility. Build roadmaps, measure KPIs, partner cross-functionally with Product, Engineering, Brand and Communications. Manage budgets, vendors and a growing SEO/AEO team while executing hands-on testing, troubleshooting and analytics to drive organic growth.

Lead enterprise SEO and Answer Engine Optimization (AEO) strategy and execution across search, AI-driven discovery, and high-trust platforms. Own technical SEO, schema and entity modeling, measurement, cross-functional influence, team building, vendor management, and reporting to drive organic visibility and business outcomes.

Owns institutional web channel(s), setting experience strategy, UX and CRO direction, and delivering against KPIs. Leads UX/CRO teams, prioritizes backlog and roadmaps, drives analytics-driven experimentation and performance improvements, oversees governance (accessibility, brand, compliance), and influences cross-functional partners to optimize site experience and business outcomes.

Lead end-to-end strategy and performance for assigned institutional web channels. Own UX, CRO, roadmaps, prioritized backlogs, analytics, experiment setup, and governance. Manage UX/CRO teams, partner across web, analytics, technology, marketing and search, and drive measurable improvements to website KPIs and business outcomes.

Manage monthly creative planning and end-to-end deployment of paid media assets across channels. Analyze campaign performance (CPA, CTR, ROAS) using Google Analytics and platform analytics, run A/B tests and CRO initiatives, collaborate with agencies and compliance, create/adopt ad copy with AI support, and handle media budget invoicing and financial documentation.