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As a Level 2 Technical Support Specialist, you provide advanced support and troubleshoot complex issues, mentor team members, and improve customer satisfaction processes.

Lead Developer responsible for the health and reliability of SaaS platforms, managing incident triage, problem management, and team leadership while implementing AI tools.

The Technical Account Specialist provides front-line support for customers, helping to resolve issues in the prescribing process while ensuring exceptional customer service and communication.

The Lead Account Manager manages high-value accounts, develops account management processes, coaches staff, and ensures customer growth and retention.

Own and grow strategic PBM partnerships, manage full account lifecycle for multimillion-dollar deals, lead executive negotiations and QBRs, develop multi-year account plans, coordinate cross-functional delivery, build business cases and forecasts, monitor regulatory and market trends, and leverage AI tools to accelerate commercial execution.

Generate and qualify outbound pipeline for Interra Health by prospecting, qualifying leads, and booking meetings. Use cold calls, email, LinkedIn, and sales tools while collaborating with Client Executives and Marketing to optimize outreach and track activity in CRM.

Provide hands-on legal work (BAAs, NDAs, vendor and standard commercial contracts), build and run legal operations (intake, contract lifecycle, matter management), design KPI/SLA dashboards, partner with Finance and GTM/Sales and outside counsel, implement legal ops tooling (Ironclad/Freshservice/CRM integrations), champion AI adoption for legal workflows, and support General Counsel on ad hoc legal matters.