Greet and register patients, verify insurance and referrals, collect and post payments, manage scheduling and voicemail, scan and maintain medical records, support providers and office operations, and assist with records and fax inbox management.

Lead and manage the IT support/help desk team, oversee ticketing and SLA adherence, escalate and resolve complex technical issues, onboard and train staff, allocate workloads, document solutions, ensure HIPAA-compliant practices, and drive continuous improvement across support functions.