Review SSAT accommodation applications and supporting documentation, make routine decisions within established policies, request missing information, and escalate complex matters. Provide empathetic support to families, schools, and test centers; maintain accurate records across operational systems; protect confidential student information; and support seasonal accommodations workflows. Participate in training and calibration, meet service levels, identify process gaps, and recommend improvements while working remotely with variable seasonal hours.

Lead strategy, roadmap, and performance for E3n's admissions assessment portfolio (ISEE, SSAT, test prep, and blended solutions). Drive cross-functional product development, market-driven innovation, analytics partnerships, and financial performance while coordinating operations, platform integration, and go-to-market activities.